Products available for pre-order means it is currently not in stock and will be made to order. Each production run takes approximately 3 months from the pre-order start date to arrive at our warehouses.

Products available for pre-sale have been made and are on the way to our warehouse. By purchasing an product during pre-sale, you are securing your product until we are able to ship it out to you.

Based on feedback from our community, we are trailing a pre-order period of 45 days to ensure every collector has a chance to participate.

As a thank-you for ordering early and patiently waiting for production, we're offering these exclusive discounts during pre-orders only:

• 10% OFF binders and binder cases
• 20% OFF pocket pages

No code required, discounts automatically applied at check-out.

Please note: A pre-order binder must be added to your cart first to successfully redeem the offer on the pocket pages.

Products labelled (WORLD) are shipped from our World Warehouse rather than our Australia Warehouse. The products are identical with the only difference being the shipping location and how international shipping costs are calculated.

The World Warehouse - alternate shipping option was introduced to offer our international customers the most competitive rates, including all inclusive shipping fees. Learn more here.

Yes, but if the binders have different expected delivery dates, your order won't be shipped until all items have arrived at our warehouse. We're unable to split shipments or make exceptions. If you wish to receive items at their expected arrival dates, we recommend placing separate orders.

Each production run takes approximately 3 months from the pre-order start date to arrive at our warehouses.

At the start of each campaign, we will provide expected shipping dates for reference. You can also check the status of pre-orders at any given time and follow along through every stage of the campaign using our Pre-Order Updates Tracker.

You can check the status of your pre-order at any given time and follow along through every stage of the campaign using our Pre-Order Updates Tracker!

There are a few reasons why this might be happening:

• No binder in cart: Pocket pages can only be added once a pre-order binder is in your cart.
• Incorrect page size: You can only add pre-order pages that match the size of the pre-order binder in your cart i.e. for an A4 binder, only our Custom A4 Pocket Pages can be added.
• Incorrect stock: You can only add on pre-order pages, not in-stock pages, with your binder pre-order. Look for the pages labelled [PRE-ORDER].
• Mixing warehouse stock. Stock held in different locations cannot be combined in a single order and you will receive an error message. If you are pre-ordering a binder from our World Warehouse, you can only add on pre-order pages labelled [WORLD].

If you are still experiencing issues, please email us at support@ultbias.com for further assistance.

Unfortunately, pre-order and in-stock items CANNOT be combined in the same order as they ship at different times, which complicates fulfilment.

If you'd like to purchase products currently in stock, a separate order must be placed.

Yes, cancellations are accepted within 14 days of the campaign start date, and a full refund will be issued.

After the 14-day window, cancellations will only be refunded as store credit.

If you'd like to cancel your pre-order, please send an email to support@ultbias.com with your pre-order order number for further assistance.

The only change we can accommodate after an order is placed is updating your shipping address. Please contact support at support@ultbias.com for further assistance.

The following changes are not possible once your order is confirmed:

• Changing your payment method
• Adding or removing items
• Combining separate orders

Please ensure you review your order carefully before completing your purchase.

If you would like to add or remove any items to your existing pre-order, you will need to request a cancellation and place a new order. Please send an email to support@ultbias.com with your pre-order order number for further assistance.

We've partnered with Route, the leader in package protection and tracking solutions to offer added assurance to our customers with their orders.

By selecting Package Protection at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is damaged upon arrival, you can easily file a shipping claim with Route and receive a replacement or refund. Learn more here.