Products available for pre-order means it is currently not in stock and will be made to order. Each production run takes approximately 3 months from the pre-order start date to arrive at our warehouses.

Products available for pre-sale have been made and are on the way to our warehouse. By purchasing an product during pre-sale, you are securing your product until we are able to ship it out to you.

Based on feedback from our community, we are trailing a pre-order period of 45 days to ensure every collector has a chance to participate.

We dispatch orders from our Australian and World Warehouse.

World: Ships from our global World Warehouse. Final cost of shipping at checkout will include customs, duties and VAT. Best for international customers (e.g. Europe, Asia and Canada).

Australia / International: Ships from our Australian Warehouse and covers 90% of the world. Best for customers in Australia and New Zealand. Can still ship internationally but customs and duties are the customers’ responsibility.

Please note: All products in your cart must be stock from the same warehouse (i.e. either Australian OR World Warehouse)

As a thank-you for ordering early and waiting for production, pre-order customers receive:

• 10% OFF Binders
• 20% OFF Pocket Pages

No code required, discount is automatically applied at check-out. A pre-order binder must be added to your cart first to successfully redeem the offer on the pocket pages.

Please note our Bundle Builder is not compatible with pre-orders at this time.

Yes! Just a few things to note:

• If your cart contains multiple pre-order items, your order won't ship until all items have arrived at our warehouse. We're unable to ship separately or make exceptions. Estimated shipping dates are listed on each product page and further information can be viewed via our Pre-Order Updates Tracker. If you wish to receive items at their expected arrival dates, we recommend placing separate orders.
• All binders in your cart must be stock from the same warehouse (i.e. either Australian OR World Warehouse).

There are two things to check:

• Make sure you've added a pre-order binder to your cart first — the offer on the pocket pages can't be redeemed without one.
  
• Pocket pages must match the binder size in your cart. For example, adding a pre-order A4 binder will unlock Custom A4 Pocket Pages and an A5 binder will unlock Custom A5 Pocket Pages.

Unfortunately, pre-order and in-stock items CANNOT be combined in the same order as they ship at different times, which complicates fulfilment. If you'd like to purchase products currently in stock, a separate order must be placed.

Each production run takes approximately 3 months from the pre-order start date to arrive at our warehouses.

During the pre-order period, we will provide the expected shipping dates for reference. You'll be able to track the status of your pre-order and see all updates via our new tracker.

From March 2026, you can now follow your order through every stage of production from manufacturing all the way to shipment with our brand new Pre-Order Updates Tracker!

The only change we can accommodate after an order is placed is updating your shipping address. Please contact support at support@ultbias.com for further assistance.

The following changes are not possible once your order is confirmed:

• Changing your payment method
• Adding or removing items
• Combining separate orders

Please double-check everything before completing your purchase. For adding or removing items, you will need to request a cancellation which we can process a refund by store credit so you can repurchase the correct items.

Yes, cancellations are accepted within 14 days of the campaign start date, and a full refund will be issued. After that 14-day window, cancellations can only be refunded as store credit. We recommend reviewing your order carefully before placing it.